Shipping Policy

Free Worldwide Shipping

At VeyaHerb, we believe effective relief should be accessible to everyone — wherever you live. That's why we offer free standard shipping on all orders, with no minimum purchase and no shipping surcharges. We also pay all import duties and taxes for every destination we ship to, so the price you see at checkout is the total you pay (see Customs, Duties & Import Taxes below).

Every order includes a tracking number so you can follow your package from our facility to your door.

Order Processing Time

After you place your order, our team performs a thorough quality check before shipment, ensuring every item leaving our facility meets our standards for freshness, adhesion quality and ingredient potency.

• Standard processing time: 1–2 business days
• We do not process or ship on weekends or public holidays
• You will receive an email confirmation with your tracking number once your order ships

This quality assurance phase cannot be rushed. Thank you for your patience — it is how we guarantee every patch you receive works as intended.

Where We Ship From and To

Orders are dispatched from our fulfilment partner's warehouse in China. We ship to every country served by our carriers; we cannot ship to countries under international sanctions or where postal delivery of herbal patch products is restricted.

Estimated Delivery Times

All orders ship via standard international delivery. The following estimates begin after your order has been processed and shipped:

Destination	Estimated Delivery Time
United States & Canada	7 – 14 business days
Australia & New Zealand (Oceania)	7 – 14 business days
United Kingdom & Europe	7 – 14 business days
Latin America	10 – 21 business days
Asia	10 – 21 business days
Middle East & Africa	14 – 30 business days
Other countries	14 – 30 business days

These timeframes are estimates, not guarantees. Actual delivery may be affected by customs processing, local postal capacity, holidays or weather conditions.

Shipping Methods & Carriers

We use a network of trusted international carriers. Depending on your destination, your package may be handled by:

• United States: USPS, UPS or FedEx (final-mile delivery)
• Canada: Canada Post
• Europe & UK: Royal Mail, DHL or local postal services
• Australia & New Zealand: Australia Post or NZ Post
• Other regions: local national postal services via international logistics partners

The carrier is selected automatically based on your delivery address — you do not need to choose one at checkout.

Order Tracking

Once your order ships, you will receive an email notification containing:

• Your order number
• A tracking number with a link to track your package
• The estimated delivery date

Tracking updates may take 24–48 hours to appear after the shipping confirmation email. International packages may show limited tracking detail while in transit between countries — this is normal, and full visibility typically resumes once the package arrives in your destination country.

If you have not received a tracking email within 5 business days of placing your order, please check your spam folder first. If it is not there, email [email protected] and we will provide your tracking information right away.

Customs, Duties & Import Taxes

All destinations: customs duties and import taxes (including VAT and GST) are paid by us through our international shipping partner. The price you pay at checkout is the total price — you will not be asked to pay any duties, import taxes or customs fees on delivery.

If a carrier or customs office ever asks you to pay a duty or tax on your order, contact us at [email protected] with your order number and we will settle it or reimburse you.

Lost, Damaged or Stolen Parcels

Every order is covered against loss, damage in transit and theft after delivery. If your parcel is lost, arrives damaged, or is stolen after the carrier marks it as delivered, email [email protected] with your order number and supporting evidence (for example photos of the damage, or the tracking record and a short description). Once verified, we will send a free replacement or refund the order in full — whichever you prefer.

Packaging & Product Protection

All orders ship in discreet, unmarked packaging to protect your privacy. Our packaging is designed to:

• Protect product integrity — sealed pouches keep patches fresh and adhesive surfaces intact
• Prevent damage in transit — padded mailers or rigid boxes depending on order size
• Maintain discretion — no product names or descriptions visible on the outside

What If My Package Is Delayed?

While most orders arrive within the estimated timeframes above, occasional delays can occur due to customs clearance, carrier backlogs or adverse weather.

If your order has not arrived within the maximum estimated window for your region, contact us at [email protected] with your order number. We will investigate with the carrier and work to resolve it as quickly as possible.

If tracking shows "delivered" but you have not received your package, contact us immediately. We will coordinate with the carrier and, if necessary, send a replacement at no additional cost.

Incorrect or Incomplete Shipping Address

Please double-check your shipping address before completing your order. We are not responsible for packages delivered to incorrect addresses provided by the customer.

If you realise your address is wrong after placing the order, contact us as soon as possible at [email protected]. If the order has not yet shipped, we can update the address; once in transit, changes may not be possible.

Contact Us

For questions about shipping, delivery times, tracking or any other order-related concern, our support team is here to help:

• Email: [email protected], or use our contact form
• Response time: within 1 business day (often much sooner)

We pride ourselves on fast, friendly and transparent communication. No question is too small — reach out anytime.

Payment Methods

We accept PayPal and USDT manual payment (TRC20 / ERC20 / BEP20). You are charged in the currency shown at checkout; the amount does not change after you place the order. Payment details are entered on an encrypted connection and handled by the payment provider — we never see or store your full card number.